We anticipate our customers will have a number of questions regarding the Oxford Tube service from 6th July. If you have any questions in addition to the ones answered below please do not hesitate to get in touch via the channels at the bottom of this page.
last updated: 15:20 07/08/2020
Do I need to wear a face covering?
Yes, it is now mandatory to wear a face covering on all public transport in England. Face coverings are a hot topic and you may have many questions regarding the rules regarding them. You can view an extensive list of FAQs surrounding face coverings here.
The government has put together a list of people who are exempt from wearing a face covering which can be viewed on our FAQs page. If one of these exemptions applies to you, you can request a Stagecoach Journey Assistance Card to show the driver you do not need to wear a face covering. More details on these cards and how to apply for one can be found here.
Why isn’t the driver wearing a face covering?
Each of our coaches has been fitted with a protective screen between the driver and passenger to make you both that bit safer. Whilst in the cab, the government advice states our drivers are not required to wear a face covering but must do if they step out to assist you.
How clean are your coaches?
Each of our coaches have undergone a deep-clean during the service's suspension. Whilst in service, touch point cleaning will be carried out at either end of the route before the return trip. Our passengers can assist us to maintain the cleanliness of the vehicle by ensuring you take your rubbish with you when leaving.
We've also fitted hand sanitisers within our coaches so our passengers are able to sanitise their hands whilst on board - one of the simplest ways to protect yourself and others from infection.
Can I still buy my ticket from the driver?
Yes, tickets are still available to buy on the day of travel from the driver. You will be unable to purchase a ticket from our ticket sellers at Thornhill for the time being, tickets can be bought from Gloucester Green from Monday 20th July. We would encourage customers to pre-book where possible online or via the app.
Can I pay with cash?
Yes. Whilst we haven't removed the option to pay for your journey using cash, we would like to encourage our customers to pay with contactless, buy their ticket on the mobile ticket app or have the exact fare to hand to minimise contact with the driver.
Can I still bring my bike or travel with luggage?
Yes, our usual bike and luggage policies still apply.
Only the driver may store or remove luggage from the lockers or trailer, in this instance, upon leaving the cab the driver will wear his/her protective face shield.
Please allow appropriate distance for the driver to assist you with these items.
What are the seating arrangements?
From Saturday 18th July we’re pleased to let you know that we’ll be increasing onboard capacity, allowing one person to sit in each double seat, leaving the seat in front and beside you empty in a zig zag pattern (unless sitting with a member of your household or bubble). A diagram to show the new seating arrangements can be viewed here.
Will I be able to get a seat?
Our services will be operating with a reduced capacity to allow for social distancing. We have made every effort to produce a timetable that provides our passengers with a sufficient level of service whilst working with the reduced capacity needed to meet social distancing guidelines. The coach will display a "coach full' message on the destination blind if the capacity has been reached and therefore you may be required to wait for the next coach.
What if another passenger sits too close to me?
Window stickers have been applied to help passengers follow the zig zag seating arrangements and identify seating that is safely distanced apart. We would advise passengers to adhere to these markings.
Will the onboard toilet still be open?
Yes, for the comfort of our passengers the onboard toilet will be accessible. We would politely ask our passengers to leave the facilities as you would wish to find them and only use them if necessary. Please remember to sanitise your hands after touching shared surfaces.
What is the one way system that will be in place?
In order to avoid congestion at the front of the coach, we are asking our customers (where possible) to board using the front door and exit via the door towards the rear of the coach. We would also encourage passengers to use the stairs closest to the driver to reach the top deck and use the stairs towards the rear for coming down, creating a one way system throughout the coach.
Please be patient and give your fellow passengers space to board or alight the coach.
Our customer service team are available to help you by email (firstname.lastname@example.org), through social media (@Oxford_Tube and facebook at /OxTube) or by phone (01865 772250) between:
- 08:00 to 18:00 Monday to Friday
- Closed weekends and Bank Holidays
Until further notice.