1. Where do Oxford Tube services leave from and arrive?
Oxford Tube services leave from and arrive at strategic locations within Oxford and London. Full details of our departure and arrival points, including maps, can be found in the Tube Stops section of the site.Back to top
2. When can I book?
There is no need to book, but you can buy tickets for journeys commencing up to a maximum of a month in advance. Tickets may be used at any time on the dates specified.Back to top
3. What are your passenger types?
Adult - Anyone of 16 years old or over, up to 60 years old
Over 60 - Anyone aged over 60 years old
Under 16 (child) - Anyone aged 15 years old or under
Student / Young Person - Anyone with NUS, ISIC or official University photo ID card or a Young Person's railcard or discount coach card
Group - 2 adults and up to 3 children
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4. What is the outward journey date?
This is the date that you intend to redeem your email voucher for a ticket. Please note that this date is non-transferable and that email vouchers will only be exchanged for tickets on the date selected.Back to top
5. What are your prices?
Oxford Tube offers great value for money. The full range of options including flexible passes can be viewed in the Tube Fares section of the site.
Day/Next Day return tickets can be used for one return trip, commencing at any time on the day of purchase and returning either the on same day or the following day. With period return tickets the return journey may be made anytime within three months.
With Nightrider tickets the first journey may be made between 1500 and midnight, and the return journey may be made either that night or at any time the following day.Back to top
6. Can children travel for free?
Children under the age of 16 can travel free of charge when accompanied by a fare paying adult. However, this is limited to two children per adult and is not applicable on a Saturday or with Tube 12 tickets. If you wish to take advantage of this free offer when buying online, simply purchase an Adult ticket without selecting any Under 16s tickets. When boarding, present your adult single or return confirmation email to the driver and ask for free child tickets. The driver will then issue one adult ticket and up to two free child tickets. Children aged 13 and under cannot travel alone, they must be accompanied by a fare paying adult at all times.Back to top
7. Can I purchase my tickets in another currency other than sterling?
Yes you can. All tickets can be purchased in other currencies including Euro and US$ at stage 4 (Worldpay) of the buying process. Euro and US$ notes are accepted by the driver for day/next day returns only, but no change will be given.Back to top
8. Does Oxford Tube offer insurance?
Insurance is purchased by the company in accordance with our legal responsibility. All legal liabilities to third parties, to include damage to property and personal injury, are covered.
There is no insurance cover provided for loss, damage or injury where the bus company has not been negligent. Personal travel insurance would provide passengers with such cover.
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9. When do your services operate?
Timetables for Oxford Tube services can be viewed online by visiting the Tube Times section of the site.Back to top
10. What facilities do your coaches offer?
On each coach we have:
- More legroom than a normal coach
- 87 seats
- A top deck for a better view of London/Oxford
- Air conditioning
- Toilet & washroom facilities
- Power points for laptops
- Dedicated space for a wheelchair
- Low floor, step free entrance
- Free Wi-Fi internet access
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11. What is your luggage policy?
Luggage (including cycles) is carried at the passenger's own risk. Luggage will only be carried if the passenger/owner is present on the journey. Only hand luggage may be brought onto the coach. All other items must be placed in the coach's hold. Luggage will be refused if the hold on the coach is full. Our drivers will offer assistance to lift your luggage onto the coach. However, if the item is considered too heavy or awkward, they may reserve the right to ask you to lift your luggage unaided. Our drivers reserve the right to refuse to carry any item considered to be too large, heavy, bulky, fragile, oddly shaped or is deemed suspicious, dangerous or liable to cause injury, in accordance with PCV Regulations. Please note that we will only carry passenger's personal luggage, not commercial goods. If you are unsure that the item you wish to carry complies with the terms outlined above, please contact us for clarification.Back to top
12. Can I take my bike?
We have a large storage area on each coach where bikes can be placed during the journey. If the coach/storage area is full then all customers, including those with a bike, must wait for the next coach. Up to two cycles may be carried at any one time, subject to available space.Back to top
13. Do your coaches take wheelchairs?
Every one of our 26 low floor coaches is able to carry a wheelchair. However, we must stress that we can only carry one open wheelchair per coach. If the coach is full then all customers, including those with a wheelchair, must wait for the next coach.Back to top
14. Can I take my dog?
Dogs are allowed to be carried, but at the owner's own risk. They are carried on condition that they are clean, on a leash, under proper control and do not cause inconvenience or annoyance to other passengers. They must not be placed on passenger seats. The owner will be responsible for any injury caused to another passenger through failure to comply with these conditions.Back to top
15. Do I get a ticket?
When you make your purchase you will either be issued with an email voucher, which you exchange with our driver for your ticket, or, alternatively for our longer validity tickets, we will issue the ticket/pass direct to your home address. This should be received within five working days.Back to top
16. How do I pay online?
Payment for Oxford Tube services can be made using most major credit and debit cards, including Visa and Switch.
Once you have completed all your orders you will be taken to the Worldpay page to pay for your journeys. Enter the necessary details and make your payment.
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17. I had problems with my payment, what should I do?
Please check your email address for the Worldpay confirmation email and Oxford Tube purchase email. If you have received both of these then your transaction was successful. If however you do not receive either of these within an hour or so of your transaction then please contact us.Back to top
18. Will I get a confirmation?
After completing your payment you will be sent an email from both Worldpay and from Oxford Tube. These emails will confirm full details of the transaction.Back to top
19. Can I cancel and/or get a refund?
Unfortunately, TICKETS ordered online are non-transferable and non-refundable, and you cannot change the date of travel after the order has been placed. PASSES ordered online are refundable by the following terms:
Refunds on passes are calculated by subtracting the cost of travel undertaken from the original cost of the pass. The cost of travel itself is calculated by adding together the cost of the shorter duration passes/tickets that would have been bought had the (ANNUAL/MONTHLY/WEEKLEY) pass not been purchased. All refund requests must addressed in writing to Oxford Tube, Horspath Road, Oxford OX4 2RY (enclosing the pass you wish to be refunded on). Refunds are NOT available from our drivers or at the travel shop. Refunds are not available on Tube 12. We reserve the right to refuse refund requests.
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20. What do I give the driver?
You will be emailed an e-ticket which you must print and hand to the driver, the driver will exchange the printed e-ticket for a standard ticket. We cannot accept e-tickets which have not been printed. Please also bring appropriate identification for senior/student/young person tickets.
21. My ticket/pass has been lost/stolen
If a pass is lost or stolen this should immediately be reported to the police and Stagecoach, 01865 772250.
• We may consider an application for a duplicate pass in exceptional circumstances.
• Passes must be over 4 weeks. We do not issue duplicates for lost/stolen 7 day, 4 weeks or 12 trip passes
• Even in exceptional cases we will only allow one duplicate in any 12 month period. However, we may allow a second duplicate issue if:
a. the original pass is returned to the company within one month of you reporting the theft
b. the first or second request for a duplicate was because of theft, fire or other exceptional circumstances, the facts of which have been reported to the police, the fire service or other appropriate body.
• There is an administration charge of £25 when we issue a duplicate pass.
• Damaged/illegible passes will be replaced where the damaged/illegible pass has been returned - cost £10
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22. Can children travel alone?
Children aged 13 and under cannot travel alone, they must be accompanied by a fare paying adult at all times.
For details of our conditions please see The Small Print.