We hope you find our Oxford Tube App easy to use, however we have answered some of the frequently asked questions. If your question is not answered here then please feel free to contact us.
1. About the Mobile ticket App
The Mobile ticket App is the new, easy way to buy your Oxford Tube tickets.
2. How do I register?
To search for and buy tickets you’ll need to sign up and register a few details with us. We don’t need your banking details until you’re ready to buy a ticket.
3. Why do I need to register?
The Oxford Tube App is currently independent from all other Stagecoach account systems, so you’ll need to register a new account on the App.
4. How do I start or stop receiving marketing messages?
You can set your marketing preferences in the My account section of the main menu, accessed on the top right hand side of any screen.
5. What details do you collect about me?
You can only buy tickets online if you’re over 16 years of age, so we need to confirm that you are over 16 years of age. We’ll also ask you for your name, email address, a password and your marketing preferences. We do not pass this on to third parties and will only send marketing messages about offers available on the App to registered ‘opted in’ users. Other details will be collected from our payment provider, which we are unable to see. All data is stored on the Corethree server – for details of their Data Protection Policy.
6. Why do you require permissions from my phone to access mobile tickets?
The following permissions are required:
Identity: required to identify the person using the phone and the account in order to avoid fraud and duplicate accounts
Location : used as anti-fraud measure
Photos/ Media/ Files: When purchasing tickets, encrypted information needs to be stored locally on your device. The app will not delete or modify your images/ videos. Some future ticket types may require a photo ID, this permission will allow the user to choose a photo from their gallery that would be associated with a ticket. This is not currently being used for the Oxford Tube mobile ticket.Camera: In the case of a mobile ticket which requires photo ID to be used in association with the ticket, this permission shall allow a user to to take a photo from their device to and pair with the ticket. This facility is not currently being used for the Oxford Tube mobile ticket.
Bluetooth connection information: This permission is displayed due to changes in terms of service by Google Play and the app itself does not make this request
Device ID & Call Information: This is required to uniquely identify the device to avoid fraud and protect ticket purchases. The Oxford Tube Mobile Ticket App will not access any call information
7. What software do I need?
The Oxford Tube M-ticketing App supports devices running iOS 7 and higher and Android 4.0 (ice cream sandwich) and higher.
8. Which M-tickets are available?
You can buy the following tickets: Oxford – London Single (Adult, Child, Young Person, Student, Senior), Oxford – London same/ next day return (Adult, Child, Young Person, Student, Senior, Group), Oxford – London period return (Adult, Child, Young Person, Student, Senior, Group), excluding the Oxford Brookes reduced price period return. Oxford – London Tube 12 (Adult, Child, Young Person, Student, Senior) Oxford – London Nightrider (Adult, Child, Young Person, Student, Senior), Oxford – London 1 week pass (Adult), Hillingdon – London (Adult or Child Single, Adult or Child same/ next day return, Adult 1 week and Adult 12 trip).
9. How do I pay?
There are 3 easy ways to pay. You can pay with PayPal, Apple Pay* or using a debit or credit card.
*Apple Pay available in-app on compatible devices - iPhone 6S, iPhone 6S Plus, iPhone 6, iPhone 6 Plus. More information on the Apple website.
10. How do I use my M-ticket?
When you have bought a ticket, it will be stored in “My tickets” within the App. When you are ready to board the Oxford Tube coach, you must activate the ticket you want to use. For a ticket to be valid it needs to be activated before or as you board so that it is ‘live’ when you show the driver. Screen shots will not be accepted for travel.
11. What do I do if there is a problem?
Our customer service advisors will be able to help you with your enquiry. You can call them on 01865 77 22 50 or email email@example.com. We are open Monday to Friday 0700 to 2000, Saturday and Sunday 0800 to 1900, Bank Holidays 0900 - 1700.
12. Do I need an internet connection?
You need to connect to the internet when buying a ticket. You don’t need to be connected to activate your ticket. Other features such as Twitter feeds and links to other websites won’t work if you are not connected to the internet. A regular internet connection is required by the app to keep content up to date and secure. We don't recommend using this app on Wi-Fi only tablets or iPads.
13. How long does my ticket last?
Once bought, your ticket will be held in your account for 12 months. If you buy a return ticket, the return part of the ticket will be available to activate within times and days published in the terms and conditions of the ticket. For Same/ Next day return tickets, the return journeys must be made before midnight on the day after the activation of the first ticket – your App will record this on the ticket to let you know. For period return tickets, the return journey must be made within 3 months of the activation date of the outbound journey.
14. What happens when I board the Oxford Tube coach?
You will need to show your activated ticket to the driver or inspector when boarding the coach. Your ticket must be active at this point, so please don’t activate it until you know you are going to get on the coach. Activation takes a couple of seconds and doesn’t need access to the internet. You need to have your ticket available to show any company representative when requested. Failure to show this (i.e. no battery power) means that you are liable to pay the full fare again. It is your responsibility to make sure that the 4 digit live code is visible at the time of showing your ticket. You may have to adjust the settings on your phone.
15. What happens if my battery is flat?
It is your responsibility to ensure that your mobile device is sufficiently charged to display the M-ticket as many times as required for the duration of the journey. We have USB charging points on board which can only be used once you have boarded and taken your seat.
16. I can’t see my tickets – what should I do?
If your tickets have not shown up in your ticket wallet, you may have lost your internet connection during the purchase. If you can’t see a ticket in My tickets, please contact our Customer Services team who will be happy to help you.
17. Can I share my ticket with another person?
Your ticket will be registered to your account and your device, so it’s not possible to share the ticket over all your devices or pass it on to someone else. However, you can buy more than one ticket and have more than one active ticket on the same device.
18. Can I buy a ticket for more than one person?
Yes, you can buy more than one ticket for the same device and activate more than one ticket on that device. This enables you to share your Tube 12 ticket with friends – a single trip would need to be activated for each person.
19. Can I transfer my ticket onto another phone?
No, your ticket is registered to your account and your device.
20. What happens if my phone is lost or stolen?
If you lose the mobile device on which your M-tickets are stored, please contact Customer Services.
Due to the technology involved the answer to this question depends on the ticket/ pass purchased and whether this is from the oxfordtube.com site or via stagecoachbus.com and StagecoachSmart Travel.
21. What happens if my phone is damaged?
If your device is damaged and a driver is unable to clearly see the active ticket, you’ll have to buy another ticket from the driver. Our drivers can currently only accept cash.
22. Are there any hidden charges?
The Oxford Tube App is free of charge to download. Normal data charges apply for data used to download or use the App, or may be taken from your data allowance with your mobile service provider. No additional payment transaction costs are charged. Roaming charges will only apply to phones that are not registered in the UK.