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FAQs & Contact

Accessible Travel

How can we help you today?

Most popular questions

Do your coaches take wheelchairs?

Every one of our low floor coaches is able to carry a wheelchair. However, we must stress that we can only carry one open wheelchair per coach. If the coach is full then all customers, including those with a wheelchair, must wait for the next coach


Maximum dimensions/weights for wheelchairs are as follows:

  • Maximum size  - 700mm wide and 1200mm long
  • Maximum weight of the wheelchair and the user - 250Kg

Wheelchair Accessibility at St Clement's inbound stop:

Please note that the coach ramp is incompatible with the width of the pavement at the St Clement's bus stop towards Oxford. As a result, this stop is not suitable for wheelchair users

The alternative options are:

  •  Alight at an alternative stop (Brookes or High Street) -you can change onto a service 8 or 9 to get to St Clements
  • Inform the driver when your board in London that you wish to alight at St Clements outbound. The driver will then allow you to stay on the coach until it reaches the opposite side of the road on    the London bound journey where the ramp can then be used
  • Travel to Gloucester Green and a member of staff will arrange onward travel on your behalf to take you back to St Clements

Can I take my mobility scooter?

Mobility scooters can make use of the wheelchair space providing that they comply with the dimensions and weights listed above

Customers wishing to travel in a mobility scooter should be in possession of a mobility scooter permit

These can be obtained by contracting Stagecoach who will arrange for your mobility scooter to be assessed.  Mobility scooters cannot be accommodated in the luggage hold

I’m blind/visually impaired or hearing impaired. How can I get more information on the Oxford Tube?

We want to help our customers as much as possible. Please get in touch and our customer service team will gladly provide the information you need

I’m blind/visually impaired or hearing impaired. Do you provide timetables in braille or audio?

We do our best to accommodate everyone. That's why we try to make sure all our materials and information are accessible

If you need any info in an alternative format, please contact us and we'll try to help