Accessibility

Accessibility

This page provides information about accessibility for customers using the Oxford Tube service and the things we do to help make your journey better. You will find the relevant information under

Information about accessibility for our coach services

This page also covers information about providing a website that is accessible to the widest possible audience, regardless of ability or technology. You will find the relevant information under

Information about Digital Accessibility for our website and mobile app

 

Information about Accessibility for our coach services

Wheelchair access 

Every one of our low floor coaches is able to carry a wheelchair. However, we must stress that we can only carry one open wheelchair per coach. If the coach is full then all customers, including those with a wheelchair, must wait for the next coach.  

Maximum dimensions/weights for wheelchairs are as follows: 

• Maximum size  - 700mm wide and 1200mm long 
• Maximum weight of the wheelchair and the user – 250Kg 

Wheelchair Accessibility at St Clement's inbound stop: 

Please note that the coach ramp is incompatible with the width of the pavement at the St Clement's bus stop towards Oxford. As a result, this stop is not suitable for wheelchair users.

Further information about accessible travel is available in our FAQ's and Contact section

Mobility scooter access 

Mobility scooters can make use of the wheelchair space providing that they comply with the dimensions and weights listed above.

Customers wishing to travel in a mobility scooter should be in possession of a mobility scooter permit.

These can be obtained by contracting Stagecoach who will arrange for your mobility scooter to be assessed.  Mobility scooters cannot be accommodated in the luggage hold. 

I’m blind, visually impaired or hearing impaired 

We do our best to accommodate everyone. That's why we try to make sure all our materials and information are accessible.

If you need any info in an alternative format, please contact our Customer Services Team contact us and we'll try to help.

Journey Assistance cards

Journey Assistance Cards are available for you to use if you need a bit more help when using the bus. They’ll make it easier for you to let our coach drivers know what extra help you need.

You can use your cards any time of the day, seven days a week, on any of our coach services, and you can apply for Journey Assistance Cards if you have:

• limited vision or hearing
• difficulty in communicating
• special educational needs
• or if English is not your first language
• or you need extra time or help to find a seat
• Find out more about Journey Assitance Cards
• As Oxford Tube is proudly operated by Stagecoach, then this link will direct you to a form on Stagecoachbus.com, this is correct and any forms submitted will still be received by the Oxford Tube team.

 

Information about Digital Accessibility for our website and mobile app

 Oxfordtube.com is committed to working towards providing a website that is accessible to the widest possible audience, regardless of ability or technology. The following information explains our approach to making this website accessible; the features provided to enhance the site’s accessibility, and what to do if you have any questions or feedback for us.

Accessibility guidelines

This site, where possible, has been developed to conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG 2.2). These guidelines are the internationally recognised benchmark for building accessible web sites. The Web Content Accessibility Guidelines explain how to make websites more accessible for people with disabilities.

Using the website   

We are actively working to ensure our website is as accessible as possible, and as part of our aim to provide the most accessible experience possible for our visitors we have implemented the following accessibility features:

Keyboard navigation

• Logical and consistent navigation is provided for keyboard users.
• Links are highlighted on keyboard focus.
• Our Oxford Tube logo links directly to the home page.
• You can skip to the main content, main navigation (when the page contains it) and the accessibility page by pressing the tab key to navigate through links after the page loads, and then pressing the enter key on the appropriate link.
• Site-wide search facilities have been implemented

Changing the display colour and font

Although we do not offer any alternate colour schemes to display the website, you can use the controls in your browser to change the size of the text or the colour of the display.

We work to ensure that the contrast of text and background colour combinations is sufficient, and we have also ensured that information is not referenced or communicated by colour alone.

Links, new windows, and layers

Links contain clear text and can be understood out of context for screen reader users.

Links to pages on the same website will open in the same window. Links to pages on external websites will open in a new window.

Links to downloadable documents and files will open in a new window to avoid conflicting with assistive technologies.

You can open links in a new window by using the keyboard shortcut Shift + Enter in most modern browsers. Please note: the keyboard shortcut for opening links in a new window may be different depending on the browser and operating system.

Downloadable files

We have made some information available to download in Adobe Acrobat (.pdf) format,

If you are unable to open this type of document, please download and install the latest versions of the free viewer software and online app:

• Adobe Acrobat Reader Download Page

Viewing the website through a mobile device (smartphone or tablet)

The site has been built responsively, so that it adapts on smaller devices, allowing the user to view and navigate the content with ease. The responsive site has been developed with reference to the work of the World-Wide-Web Consortium’s (W3C) Web Accessibility Initiative (WAI), taking into consideration the Web Content Accessibility Guidelines (WCAG 2).

iOS and Android devices have a number of built in assistive features that users could take advantage of. For more information, please see the following links:

• Android accessibility features
• iOS accessibility features

Website accessibility limitations

We know some elements of this website are not fully accessible, including:

• You cannot modify the line height or spacing of text
• Most older PDF documents are not fully accessible to screen reader software
• There’s a limit to how far you can magnify the maps included within our website
• Links styled as buttons - various links are styled to look like buttons. Users of voice recognition software should be aware of this when looking to identify and mark links and buttons on a page

Browser compatibility

This website has been optimized for modern browsers including Microsoft Internet Explorer 11, Microsoft Edge, Mozilla Firefox, Apple Safari, Google Chrome. If you are experiencing issues with the website it is recommended that you install the latest version of the browser.

Web standards and technologies

• This website has been developed to conform to World Wide Web Consortium (W3C) standards for HTML (HyperText Mark-up Language) and CSS (Cascading Style Sheets)
• This website relies upon HTML and CSS to render content. Please make sure that JavaScript is enabled in your web browser settings
• Tables are not used for layout purposes, and all inline images will have descriptions
• Text and background colours have sufficient contrast where possible
• Site navigation is consistent across the whole site

Oxford Tube mobile app accessibility

We are actively working towards increasing the accessibility and usability of our mobile apps for iOS and Android and to take advantage of the assistive features available on these platforms.

 

Contact Us

If there is information you think should be included on this page, or if you experience any problem accessing the website then please contact us