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FAQs & Contact

Here to help you

If you have any queries or comments about our services, then don’t hesitate to contact us. Alternatively, you may find the answer you need in our useful FAQs. You'll find everything you need to know about how to contact Oxford Tube on this page

How can we help you today?

Most popular questions

What tickets and passes are available?

Our ticket range consists of the following:

Single: for a one-way trip

Return: for a two-way journey, the return trip can be made up to 3 months from the outward day of travel or from the point of purchase on the Oxford Tube app

Tube 12: 12 single journeys (6 returns) to be used within 12 months from day of purchase

7 day MegaRider: one week of unlimited travel

28 day MegaRider: 4 weeks of unlimited travel

MegaRider Xtra: Recurring 28 day ticket (providing a saving compared to repeat purchases)

Annual ticket: 365 days of unlimited travel

Local fares and passes are available on the Oxford Tube for travel between Carterton, Witney, Oxford city centre and Lewknor. Some Stagecoach MegaRider passes are also accepted on the Tube when travelling between these locations and within their valid zones

How can I buy a ticket?

From the driver
Single and return tickets can be purchased direct from the driver on the day of travel. Tickets purchased on board are an extra £1 (50p for child tickets)


On the Oxford Tube app
Singles, returns, Tube 12 and 1 and 4 week tickets can be bought on the Oxford Tube app


Online at
12 trip, 1 and 4 week tickets and annual passes can be purchased via the Stagecoach Bus website

I have positive feedback; how can I share it?

We’d love to hear it!  You can use our feedback form to share your positive experience. If it’s regarding a member of our team then please share as much detail about your journey so we can identify and commend the driver. 

Additionally, we’d really appreciate it if you could rate us on Trustpilot. Tell us how your journey was and how you found the experience on board our coach. Visit

What time is the last coach?

This completely depends on what day of the week you’re travelling, and from which stop
Take a look at the timetables online
Our coaches run through the night though so don’t worry, we’ll get you home

What is your luggage policy?

In the interests of the safety and comfort of all of our customers, we restrict the size, type and quantity of luggage or other belongings which you can bring onto our coaches and reserve the right to refuse permission for you to bring any item on board

Smaller bags and cases can be stored in the overhead luggage space or interior luggage racks. Larger bags and suitcases up to a maximum weight limit of 20kg should be presented to the driver for storage in the exterior luggage hold. Bikes will be stored in designated bike racks  - please see question “Can I take my bike or ebike?”

Only the driver may store or remove luggage from the lockers or trailer, but it is your responsibility to see your luggage put on and taken off a coach.  Except for any luggage stored in the hold of a coach, you must also look after your luggage at all times, including at any station and your hand luggage whilst on a coach

You remain responsible for any items you bring. You may not be allowed to travel if, for example, the available space for carriage of luggage is already full or, if, in the opinion of the driver, your luggage or belongings will block gangways and access to emergency exits on the bus

We reserve the right to request that you open any article of luggage for inspection by the driver or other company officer in your presence if, for reasons of security, it is considered necessary to do so

Fragile items such as electronic goods, portable televisions, computers, radios etc will only be carried if they are of reasonable size and securely packed. We will not be responsible for damage to such items however caused

Paint may only be carried in original and properly sealed containers of 5 litres or less

Certain items cannot be carried under any circumstances in the interests of safety. These include accumulators, explosives, ammunition, weapons and combustible or otherwise hazardous materials including petrol


How do I know if my coach is on time?

Track the location of your coach on our live interactive map on the Oxford Tube app. Just click on the service you need and see the scheduled or expected times

What do I do if leave something on the coach?

Please fill in the online lost property form and a member of our time will be in touch

Alternatively, contact us on  0345 241 8000

You can reach us between 8:00 and 18:00 from Monday to Friday and between 09:00 and 17:00 Saturday and Sunday

Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles

I’m not happy, how do I make a complaint? 

Sorry to hear you are not happy with your experience travelling with Oxford Tube

To log your complaint please contact us on 0345 241 8000 or fill in our online complaints form here

You can reach us between 8:00 and 18:00 from Monday to Friday and between 09:00 and 17:00 Saturday and Sunday

Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles

Can I cancel, change and/or get a refund on a mobile ticket?

If you haven't activated your mobile ticket, you can cancel it before it expires. Usually, we'll refund these tickets in full with no extra charges

Can I cancel, change and/or get a refund on a ticket purchased online?

Unfortunately, you can't change your ticket but you can cancel it if it hasn’t been activated. After cancelling it, you can request a refund and buy a new one

If you haven't activated your ticket, we'll send you a full refund. If you've already used part of it, we'll send you the remaining value after taking a £15 early cancellation charge

To cancel your coach ticket online:

1. Log in to your account 
2. Go to ‘My tickets’ 
3. Select ‘Show details’ 
4. Choose the ticket you want to cancel and select ‘Cancel online’ 

To also cancel your ticket you can email [email protected] or fill out our Refund request form

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