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FAQs & Contact

Can I cancel, change and/or get a refund on a ticket purchased online?

Unfortunately, you can't change your ticket but you can cancel it if it hasn’t been activated. After cancelling it, you can request a refund and buy a new one

If you haven't activated your ticket, we'll send you a full refund. If you've already used part of it, we'll send you the remaining value after taking a £15 early cancellation charge

To cancel your coach ticket online:

1. Log in to your account 
2. Go to ‘My tickets’ 
3. Select ‘Show details’ 
4. Choose the ticket you want to cancel and select ‘Cancel online’ 

To also cancel your ticket you can email [email protected] or fill out our Refund request form