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FAQs & Contact

What is your luggage policy?

In the interests of the safety and comfort of all of our customers, we restrict the size, type and quantity of luggage or other belongings which you can bring onto our coaches and reserve the right to refuse permission for you to bring any item on board

Smaller bags and cases can be stored in the overhead luggage space or interior luggage racks. Larger bags and suitcases up to a maximum weight limit of 20kg should be presented to the driver for storage in the exterior luggage hold. Bikes will be stored in designated bike racks  - please see question “Can I take my bike or ebike?”

Only the driver may store or remove luggage from the lockers or trailer, but it is your responsibility to see your luggage put on and taken off a coach.  Except for any luggage stored in the hold of a coach, you must also look after your luggage at all times, including at any station and your hand luggage whilst on a coach

You remain responsible for any items you bring. You may not be allowed to travel if, for example, the available space for carriage of luggage is already full or, if, in the opinion of the driver, your luggage or belongings will block gangways and access to emergency exits on the bus

We reserve the right to request that you open any article of luggage for inspection by the driver or other company officer in your presence if, for reasons of security, it is considered necessary to do so

Fragile items such as electronic goods, portable televisions, computers, radios etc will only be carried if they are of reasonable size and securely packed. We will not be responsible for damage to such items however caused

Paint may only be carried in original and properly sealed containers of 5 litres or less

Certain items cannot be carried under any circumstances in the interests of safety. These include accumulators, explosives, ammunition, weapons and combustible or otherwise hazardous materials including petrol