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FAQs & Contact

How long will my ticket stay active?

Once you've activated your ticket, it'll be stored on the 'Active tickets' page. It'll have the 'word of the day' and a countdown timer showing how long you can use it for. Just scan your ticket on the onboard QR reader when you get on the coach

Single and return tickets will stay active for 15 minutes. This includes any single journey you activate as part of a 12 trip ticket, so we’d suggest you only activate it when you see your coach approaching

7 day and 28 day tickets will remain active for the duration of the ticket type

What if I don’t have access to Wi-Fi or data when I need to show my ticket?

Don't worry, once you activate your ticket, you can view it offline for up to eight hours. After eight hours, you'll need an internet connection again

Remember, you can activate and view your ticket using any Wi-Fi connection before you head to the stop